I hope this find helps someone else and that Fitbit fixes this for future devices. The problem is with the app. I tried the setup using my laptop and my cell phone, both say wifi error! 03-22-2018 I wish this solution would have worked for me but no such luck. It's NOT. Your developers need to get at it and get the firmware for the original Arias upgraded so they can sync as they did before March 21. 14:53 In this board you'll be able to tell your stories, meet more people and start your own topics. Just about ready to fling the Scale and the rest of our Fibbits [Misfits] OUT THE WINDOW !!!!!!!!!!!!!!!!!!!!!!!!! By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. Spent over half an hour on chat with FitBit's support last night as my Aria kept failing to connect to my network. Learn more steps to Connect Some Third-Party Devices to Your WiFi Network. MatthewFitbit. From a laptop or desktop with Wi-Fi access, go back to fitbit.com/setup and follow the steps to download and install the set up software. Definitely not a good customer service experience. the list of available options. This is a known issue and Fitbit will replace within 12 months. https://community.fitbit.com/t5/Aria/Aria-scale-is-getting-a-wifi-error-message-x-with-wifi-signal-u... Edit wifi settings under "Additional Settings". For the TL:DR: Fitbit support is big on passing blame. I have an Aria 1st generation, I am experiencing the same issue. If so I have a paper weight. Step 1. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. So I guess I am looking for a new scale. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components. I got it!!!! After I did this, it linked for the first time. I hope the people who are super frustrated by their Aria scale are also invited to visit Fitbit discussion boards to share their experiences. I was SO hopeful when I found this thread.... after years of trying to connect my Aria, this post actually gave me hope! I know I got my network password right and everything. The newer modems no longer support it as it's a security risk. ... it's on Fitbit for using cheap WiFi chips on a $100+ scale. MAJOR shoutout to you for posting this solution! I remain, disconnected. Enter your Wi-Fi network password and Aria 2 will attempt to connect automatically. Push in paper clip and hold while replacing battery. I am an avid fitbit users and recently tried to reconnect my Aria Scale. If you attached a old wifi router to the Xfinity one that uses B band. 11:48 Yes, I took the batteries out too. I got the FitBit Aria and had some trouble setting it up with my WiFi network. There is a workaround that has helped most users. 09-10-2019 By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. The person I was talking to wasn't very helpful and kinda rude.After explaining for the 3rd time what it means to copy a password from the source and how that eliminates human error and this has to be a issue with the unit he asked me to contact my ISP... And as I work for my ISP, I had a little chuckle and then it hit me. Mine stopped syncing on Saturday 3/17. You could get it to work theoretically. I asked him what exact network config does the Aria have? After switching that to a B/G/N I had to issues and the device linked fine. This is an easy fix to the firmware. I tap and nothing happens. On the Today tab , tap your profile picture > Aria 2. I went through setup again and it synced that time again. It will not connect no matter what I do. I have found lots of other posts. Reviewed in the United States on January 11, 2015. By connecting Aria 2 to your Wi-Fi network, your scale will automatically and privately transfer, or sync, your stats wirelessly to your Fitbit account after each use to help you track your progress. Click the box next to Show password and enter your computer administrator's name and password. I'm ready to bash this scale with a hammer. 07-30-2019 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Open your Finder. Hi, I can't connect my fitbit aria scale to my home wifi network. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Creating your account is completely free, and takes about a minute. Fitbit will send you a new Aria Scale, but it will have the same issue where it requires B mode Wifi. Don't hesitate to get back if you need further assistance! Suggestions? Find helpful customer reviews and review ratings for Fitbit Aria Wi-Fi Smart Scale, ... 1.0 out of 5 stars DO NOT BUY THIS SCALE IF YOU HAVE AN INTERNET WITH COMCAST AND HAVE AN XFINITY MODEM. Fixed with your solution. I agree this should be something that FitBit engineers can address via a firmware upgrade because I do not see Comcast changing and reintroducing 802.b. I am also in the same boat and now have a regular ole scale. Xfinity techs had me install the XFi due to resolve ongoing slow speed. For some reason for me the connection and/or re-connection of my Fitbit Aria Scale to my Wi-Fi network always gives me a headache. 17:44. I spoke with Fitbit today and they walked me through all the steps I already did and I still cannot connect to the Wifi. I have not made any changes to my network. I have followed multiple posts without luck for the most part. See muddywaters post: https://community.fitbit.com/t5/Aria/Aria-scale-is-getting-a-wifi-error-message-x-with-wifi-signal-u... Well no good news. Looks like Comcast is no longer transmitting the B band. Running with music makes you happy! 2. When I find the Aria wifi, I get a notice that it's not active when I click it. I started having the problem once I started using the xfi pods. Or this is now a LOSS and we move on to another brand? Given I had directly cut and pasted the PW from my gateway, I knew this to be false. Just got around to trying to reset and am getting a Wifi error. If you see a captive portal when connecting to the Wi-Fi network on a computer, the network isn’t supported. Tap Wi-Fi Network or Pair Scale to Different Network (depending on the device). I found instruction on how to reset the Aria and I not get the set up active but it will not complete setup. Aria ist ca. @Kay_dubb1 That's great news! I purchased the Aria because of its integration with the app and now that I have to enter things manually the whole premise for purchasing it goes away. It was an option when the post was made. I too am unable to sync my scale. Restart your watch by pressing and holding the back (left) and bottom buttons until you see the Fitbit logo. They will not give you a refund if the item is over 45 days old. Thank you!!!!! However the Aria network settings are 2.4ghz and only on the B band. So I moved recently and got a new router and when I've tried to reconnect my aria to the new wifi/router I keep getting the same 'wifi err' message no matter what I do. I have the same issue. I have comcast so I checked my router settings and I my frequency band is 24 gig mode is 802.11b/g/n and security mode is WAP2-psk (AES). However, I'm so glad to hear that you managed to get your Aria set up. Like it kicks me offline. If that’s the case it is not a scale or WiFi issue. Hah! Had to take the batteries out of the scale, as other devices in the house were trying to connect to the scale network, when turned on. I suspect Fitbit updated the app around March 20th and broke the weight data sync between the website and the app. I take the battery out and try to go through set up again and it is says wifi is Catweb tap to change. Awesome! Comcast has walked me through everything they can do. When the screen refreshes, click edit again, select b/g/n and hit save. You just plug the WAN port of the old router into a LAN port on your main router and you should have a wireless b connection. Been fighting this issue myself today. Creating your account is completely free, and takes about a minute. I have had this issue and didn't push Fitbit … Your Fitbit watch can connect to open, WEP, WPA personal, and WPA2 personal Wi-Fi networks. Thank you for posting the update here. At this point, it's on Fitbit for using cheap WiFi chips on a $100+ scale. 07-30-2019 In the Applications section, select Utilities. Thanks for the response. @Katcor44 It's awesome to hear that you also managed to get this issue resolved by following the workaround shared by @Swift88 above. I think for every one person who is angry enough to post their problems with their scale there must be hundreds of others who have just thrown it away. Any update available, I'll make sure to share it in this thread. Thank you for posting your update here. I'm happy to assist you and help you to get the Aria syncing issue resolved. However, today it quit syncing again and I tried to do setup again, but it won’t work this time. I cleared my browser cookies and cash too. 14:53 So I guess I am looking for a new scale. Thank you so much. @Swift88 Thanks for participating in our Fitbit Community! I feel like this works for everyone else but not for me. This will make it go into setup mode. Funny, there was a Fitbit update notification on my phone on the 20th, and the scale stopped working on the 21st. My Aria won’t connect to our WiFi and is showing “WIFI ERR” - we switched from Xfinity (worked just fine) to Mediacom and haven’t been able to connect. by Ya'll are going to get slammed on social media for this issue if someone doesn't step up and address the issue and NOT say it's a Comcast issue. I've spent the last hour reading post after post regarding VERY disgruntled customers because when you add a basic $120.00 tracker, then add the $130.00 Aria...you have some serious money spent. 19:25 Check to see if your data is there too. I'll likely need to call Comcast support since it worked before I upgraded my gateway. For this, follow the instructions below: Thank you all for your patience. It's basically saying that my Aria doesn't have a connection. I changed it to B and it's still not working. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. See the seller’s listing for full details. I have been having the same issues as well. I had to do it from my laptop and reboot my modem. Please fix the issue Fitbit. - edited - last edited on my router does not show the scales MAC address as a connected device either. @Kay_dubb1 Thank you for joining us in this thread and our Fitbit Community! 03-16-2018 @JuanJoFitbit...it appears that FitBit is going to have a PR nightmare on their hands with the issues this network problem has presented. I am having the same issue. I' sorry to hear that your Aria scale is not connecting to your network even though you've made sure that your router runs the protocol "B". I am having the exact same issue! Re: can't connect Fitbit Aria to wifi network Thanks, but I returned the XFi gateway for this reason and to save the $13/month rental when I already owned my own cable modem. Have you made changes to your network, such as router settings or router? It has come to our attention that some users are experiencing issues with syncing/setting up Aria scales with Comcast/Xfinity routers and we are currently reviewing. MatthewFitbit. This sucks cuz I really want to sync and use it. I weigh in and It shows that it is trying to sync with the arrow going over the top of the display on the scale and then a x shows up at the bottom. It doesn't work. I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. I will still hope for the best because if it proves to be the application then the fix by FitBit should be even easier. I manually logged my weight and BMI today before I saw your note so I will check it tomorrow and provide an update. Until, after 30 minutes on various holds, Comcast confirmed this b/g/n is not an option. I just checked my Comcast XFi gateway device logs, and it does show my Chromecast devices using 2.4 b, and it also logged the Aria scale at least one time, but my WIFI network was never discovered in the Fitbit app, and I wasn't able to manually add it. The setup was successful. Have you heard about our Discussions board? Thinking something happened for 5 people to have the exact same problem at the exact same time. Join an existing conversation, or start a new thread to ask your question. To Reset the Aria: Try using the small reset hole on bottom. Tried everything. Like it kicks me offline. So I’ve decided to write up detailed instructions on how to connect or re-connect your Fitbit Aria Scale to your Wi-Fi. Looking forward to your response my friend! I'd like you to make sure that your router also runs the bandwidth 2.4GHz. Fitbit sucks. And like you set it linked up as soon as I changed that setting. Not sure I want to spend 100+ dollars to buy yet another scale. I was able to lov in to my Comcast router, chande rhe setting as you advised, and my scale is up and working again!
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